Refund & Return Policy

No returns, except if the card isn't as described or arrives damaged. Every card at Poke Skye is one of a kind, and we photograph the actual card you'll receive, so we don't accept returns for change of mind.

The card isn't what we listed — the wrong card, the wrong grade or slab, or condition clearly worse than the photos. Email hello@pokeskye.com within 3 days of delivery with photos. You'll get a full refund, including shipping, when the card comes back in the condition we sent it.

It arrived damaged in shipping. Email hello@pokeskye.com photos of the card and the packaging within 3 days of delivery, and we'll refund or replace it.

It never arrived. Orders of $20 or more ship with tracking: if it hasn't updated for 10 days, or shows delivered but you don't have it, contact us. Orders under $20 travel as a First-Class letter without tracking: if it hasn't arrived 10 business days after we mailed it, contact us. Either way we'll work with USPS and refund you if the card can't be found.

Authenticity guarantee. Every card we sell is genuine. If a card is ever shown not to be authentic, we'll give you a full refund.

Grades on slabbed cards (PSA, CGC, AGS and others) are the grading company's opinion. We don't accept returns because you disagree with a grade or hope for a different result on a resubmission. Raw (ungraded) cards are described as we see them, and the photos are part of the description — raw cards are photographed inside a penny sleeve.

You can cancel any order that hasn't shipped yet — email us as soon as possible with the order number. Orders ship within 3 business days, so don't wait.

Refunds go back to your original payment method — the one you paid with at checkout — usually within 5–10 business days after we approve them.

Every card here is also listed on our eBay store. Purchases made there follow the same policy, and eBay's Money Back Guarantee still applies — open a request there if you'd rather.